Netiquette
On our social media channels, users can communicate with each other and ask FRITZ! questions about our products and other services. We encourage and enjoy lively discussions within the community and try to answer questions as quickly as possible. As a rule, questions that come to us in the evening after regular business hours, on holidays or weekends are dealt with on the next business day.
It is important to us that the communication is equitable. We communicate respectfully and fairly and endeavour to maintain polite and objective interaction with our users. We expect other users to behave in the same way when dealing with each other and with FRITZ!. Comments made on our social media channels are public.
The following are not permitted:
- insults, threats and slurs of all types
- slander and defamatory statements about FRITZ! and other users
- incitement to violence
- advertising or publicity for elections and political parties
- radical ideas, racism and hate propaganda
- pornography and obscenities
- violating the rights of third parties
- posting personal correspondence and disclosing personal information (addresses, email addresses, telephone numbers)
- calls to campaigns, rallies and appeals for donations
- misuse of the comments function for commercial purposes
FRITZ! reserves the right to erase comments and block users who repeatedly violate the Netiquette. Each user is solely responsible for any postings or comments he/she makes. FRITZ! assumes no liability for users’ content.
FRITZ! reserves the right at any time to change the information provided, in part or in full, or to add to it or remove it.
